Frequently Asked Questions

Based out of Rockwood, Ontario, we service Rockwood, Guelph, Acton and surrounding areas.

Great! We're so excited to meet with you and your pets! Send us an e-mail to schedule a complimentary meet and greet!

Our complimentary meet and greet will give us an opportunity to answer all of your questions, begin establishing a bond with your pets and start a client file, should you choose to book with us. Further, having an opportunity to interact with your pets in an environment that they feel comfortable in is important for establishing trust and allows us to begin creating a personalized approach for each, individual pet.

Dogs are highly intelligent and active animals. Without daily exercise and the opportunity to explore and socialize, they are not able to live full and satisfied lives. They will become restless, disobedient, lazy and destructive. Learn more about the benefits of daily walks here.

Aside from the pure benefit of convenience and being a stress-less pet owner, a good professional dog walker also assists in leash training and basic obedience. A professional dog walker, given the opportunity, will help ensure that the time you spend with your pet is a joyful, relaxing experience. Read more about the advantages of a hiring a professional dog walker here.

Primarily, we work when you work! Most clients are booked from Monday - Friday between 9 and 5. Pet sitting packages are scheduled on a case by case basis outside of these hours.

At this time we happily take cash or e-transfer to for all services.

For single day services such as grooming or a midday visit, payment is due at the time of service. To take advantage of package rates, full payment is due a minimum of 48 hours before the package start date.

For pet sitting packages, a 25% non-refundable deposit is due at the time of booking to reserve your dates. The remainder of payment is due a minimum of 24 hours before service start date.

For grooming and single day services we request 24 hours notice for cancellations.

With 24 hours notice of cancellation within a pre-purchased package (Walking and day visits), the service will be rescheduled at no charge. Less than 24 hours notice will result in the forfeit of the service.

Pet-sitting cancellations will result in the loss of the 25% non-refundable deposit.

Yes! Essential Pet Services is insured and bonded through PROfur Insurance.

Insured and bonded through PROfur Insurance!

Yes! Essential Pet Services takes our commitment to you and your pets seriously. Sara is certified through Walks n’ Wags Pet First Aid Certification program, Canada’s top pet first aid course.

Insured and bonded through PROfur Insurance!